Express Jet

[Floyd94]

Upgrade time is about 3 years. Is this acceptable?

Is this what they are telling you people??

 

[Capt. Caucasian]

what would you say to a Pax who complained about the landing?

Either say nothing or say "sorry" and let that be the end of it.

 

[Dave Benjamin]

What would you say to a pax who complained about a bad landing?

What are some things you would do to provide good customer service?

Upgrade time is about 3 years. Is this acceptable?

TS over destination airport. WWYD? Multi choice. 1)TO and assume TS will move. 2)contact dispatch 3)cancel flight 4)delay flight (something like that)

i think that's about it

1. Avoid longwinded explanation and stick to brief apology. If the customer is shaken up (fearful flyer) you might want a CSR to meet the aircraft.

2. Customer service? Make nice PA's and keep the pax in the loop if there are any delays. Do what you can to provide a smooth flight. If a wheelchair hasn't shown up go back and talk to the person stuck waiting. Make sure you keep your FA happy so she keeps the pax happy. Remember the folks in the back are what provide you with a paycheck. Don't taxi like Mario Andretti.

3. Upgrade in 3 years? Sounds great.

4. Make sure you have enough fuel so that you have some options if the TS is still at the destination.

 

[joelo88]

3 years is brutal and its probably more like 5

 

[Ben Franklin]

What would you say to a pax who complained about a bad landing?

What are some things you would do to provide good customer service?

Upgrade time is about 3 years. Is this acceptable?

TS over destination airport. WWYD? Multi choice. 1)TO and assume TS will move. 2)contact dispatch 3)cancel flight 4)delay flight (something like that)

i think that's about it

1. It wasn't my fault, it was the asphalt.

2. call in sick and let an eager reserve pilot fly the trip.

3. I'm already a Captain, pull up the ladder!

4. Cancel the flight, put on the wetsuit and go to the P-club and get fu(ked up.

Sincerely,

B. Franklin

 

[Anais Nin]

1. It wasn't my fault, it was the asphalt.

2. call in sick and let an eager reserve pilot fly the trip.

3. I'm already a Captain, pull up the ladder!

4. Cancel the flight, put on the wetsuit and go to the P-club and get fu(ked up.

Sincerely,

B. Franklin

Spoken like a true XJet pilot. Whatta hack organization

 

[T-Gates]

Spoken like a true XJet pilot. Whatta hack organization

Lighten up Francis, the guy made a funny.....

 

[Anais Nin]

Lighten up Francis, the guy made a funny.....

Oh, trust me, I used to fly for XJet. I know what he's saying. Actually, wait.......no one there has a sense of humor, so maybe I dont!

 

[rstev1955]

Anais Nin

Used to fly for them? Who do you work for now? Just curious.

 

[JJJ]

What would you say to a pax who complained about a bad landing?

Give me your credit card number and I see what I can do.