After reading the comments of a thread here a month or so ago, I elected to ditch my Sprint phone (which was going, regardless), and get Verizon.
I've had it a month now, and haven't been disappointed. It's got good reception everywhere, the company has done what they said they'd do, the talk time on the little phone they sold me is decent, and I'm satisfied. I couldn't say that about Sprint or AT&T.
This comes to mind because I only had the sprint phone for about a week and a half. I turned it back in, got a refund on the phone. They were charging me roaming when they said they wouldn't (clear america or call america, or some other plan like that), couldn't answer two phone calls the consistently, and I had bad service. Dropped calls, delayed messages, scratchy reception in places. So I returned it.
Tonight I get a call from a collector, threatening to disconnect my phone unless I get caught up on my bill. But wait, sez I. I already got a refund on the phone; it's been turned back in, service shut off. Fine, he sez, but pay or we'll shut off your service. And by the way, we're charging you a late fee, and a disconnect fee for "early termination"(how can they charge disconnect fees if they're charging for the service that I'm not receiving...don't even have the phone??). The phone was turned in within the trial period that Sprint specified, but that apparently is only a minor technicality to the honest businessmen there.
Brilliant. He tells me there's nothing he can do, I need to call a number and straighten it out myself. I try the number, it doesn't work. I go down stairs, get my mail. A sprint bill. This one local. They're billing me long distance. Only, I don't get long distance. A month ago I got the bill one day, they cut it off the next, charged fifty bucks to put it back on. I was paying for unlimited long distance, but they refused to put that back on. So I called local on that, and got another royal runaround. They told me everything that had been told me about my phone service was all wrong, that I was getting billed long distance anyway, plus the amount paid that was extra for the unlimited long distance service. Cancell the whole ball of wax, sez I.
This appears to be the way of operation for Sprint. I can't say STAY AWAY from them enough. I thought AT&T was bad (they are), but Sprint sure tries hard to at least place a close second for poor service, poor customer service, shoddy business practices, poor equipment, and a name that isn't worth the ink it takes to write it.
Thanks to those that recommended Verizon. It's nice to be able to use the phone when it's needed, not when the company thinks I ought to be given a charity shot at it. I'd recommend them too...so far, so good.
I've had it a month now, and haven't been disappointed. It's got good reception everywhere, the company has done what they said they'd do, the talk time on the little phone they sold me is decent, and I'm satisfied. I couldn't say that about Sprint or AT&T.
This comes to mind because I only had the sprint phone for about a week and a half. I turned it back in, got a refund on the phone. They were charging me roaming when they said they wouldn't (clear america or call america, or some other plan like that), couldn't answer two phone calls the consistently, and I had bad service. Dropped calls, delayed messages, scratchy reception in places. So I returned it.
Tonight I get a call from a collector, threatening to disconnect my phone unless I get caught up on my bill. But wait, sez I. I already got a refund on the phone; it's been turned back in, service shut off. Fine, he sez, but pay or we'll shut off your service. And by the way, we're charging you a late fee, and a disconnect fee for "early termination"(how can they charge disconnect fees if they're charging for the service that I'm not receiving...don't even have the phone??). The phone was turned in within the trial period that Sprint specified, but that apparently is only a minor technicality to the honest businessmen there.
Brilliant. He tells me there's nothing he can do, I need to call a number and straighten it out myself. I try the number, it doesn't work. I go down stairs, get my mail. A sprint bill. This one local. They're billing me long distance. Only, I don't get long distance. A month ago I got the bill one day, they cut it off the next, charged fifty bucks to put it back on. I was paying for unlimited long distance, but they refused to put that back on. So I called local on that, and got another royal runaround. They told me everything that had been told me about my phone service was all wrong, that I was getting billed long distance anyway, plus the amount paid that was extra for the unlimited long distance service. Cancell the whole ball of wax, sez I.
This appears to be the way of operation for Sprint. I can't say STAY AWAY from them enough. I thought AT&T was bad (they are), but Sprint sure tries hard to at least place a close second for poor service, poor customer service, shoddy business practices, poor equipment, and a name that isn't worth the ink it takes to write it.
Thanks to those that recommended Verizon. It's nice to be able to use the phone when it's needed, not when the company thinks I ought to be given a charity shot at it. I'd recommend them too...so far, so good.
